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All anyone asks for is a chance to work with pride.
Any manager can do well in an expanding market.
Eliminate numerical quotas, including Management by Objectives.
Hold everybody accountable? Ridiculous!
If you can't describe what you are doing as a process, you don't know what you're doing.... (more W. Edwards Deming quotes)
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The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America... by Andrea Gabor |
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The World of W. Edwards Deming by Cecelia S. Kilian and W. Edwards Deming |
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The Control Theory Manager: Combining the Control Theory of William Glasser With the Wisdom of W. Edwards Deming to Explain Both What Quality Is and by William Glasser |
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